Shipping

Shipping policy
  1. All orders are processed between 1-3 business days.
  2. All orders are delivered via curb-side drop-off with no signature required. Once your order ships, a tracking number will be issued along with the name and website of the carrier. It is the sole responsibility of the customer to monitor their tracking information and contact the carrier directly if there are any questions or concerns about their delivery process.
  3. If you place your order by credit card and your shipping address has been verified, it will be shipped within 2-5 business days. For wire transfer, Cashier Check or Money Order Payment orders, we will ship your order on the day the fund is cleared into our account.
  4. If you place your order by credit card and your shipping address and billing address is different, we may ask you to fill out an authorization form and send back to us. Your order may not be shipped until we receive your signed authorization.
  5. For merchandise over 100lbs/box, it will be shipped by professional LTL trucking company. For merchandise under 100lbs, it will be shipped by FedEx or UPS.
  6. Currently, we do not ship to Hawaii, Alaska, Puerto Rico and overseas addresses.
  7. Order may be cancelled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However, you will be charged a 6% cancellation fee. Once the item is shipped, the order cannot be cancelled. If you choose to cancel your order once it has been shipped, you will be charged for “To And From Shipping And Handling Charges” incurred in shipping your order and a 25% restocking fee.
  8. In the event a freight is unable to be delivered to an address provided on an order, including but not limited to circumstances where an address is unable to be located or verified, or terrain is unable to be traversed by LTL freight, and is forcibly returned to sender, “To And From Shipping And Handling Charges” incurred in shipping your order and a 25% restocking fee will be deducted from your refund.
  9. Remember to inspect your shipment upon arrival and to check for damages. Minor damages like plastics and fenders for example can be replaced and will be covered under warranty. You will need to email us pictures of damages as well as an itemized list of parts that will need to be replaced in order for us to file claim. In the event parts are missing from the shipment, please take picture of the area of the vehicle that parts would normally attach to. Please remember to provide your order number in the email. If you are present at the time of delivery and notice structural damage to the product that is beyond repair, you may refuse shipment with the driver and write “refused based on shipping damage” on the bill of lading. Contact us immediately to notae the refusal. You can receive ether a replacement shipment or refund. Please note a replacement may take 2-3 weeks to receive. We will process either your replacement or refund only after the damaged freight as be returned to our facility.

Payment

What Payment Methods Are Accepted?

We accept Visa Card, Mastercard, Discover Card. Payment must be received in full before your order is shipped.

Orders & Returns

Return Policy

We value your complete satisfaction. If within 7 days of receiving your vehicle you decide you do not want your vehicle for any reason, give our customer service department a call and we may refund you your money or send you a replacement based our return policy agreement.
The following is our Return Policy Agreement:

  • Vehicle must be returned in its original packaging within 7 days in new and re-sellable condition.
  • Customer are responsible for appropriately packaging any product as original they wish to return, including parts, accessories, and bikes. For vehicle returns, it is crucial that the customer ensures proper packaging, so the delivery company accepts the item for return. If the customer fails to package the vehicle correctly and the delivery company refuses to accept the return, we will be unable to issue a refund in such cases. Therefore, we kindly advise our customers to carefully adhere to the packaging guidelines to facilitate a successful return process and ensure a refund is processed accordingly.
  • This return policy does not apply to vehicles that have had alterations, abuse, negligence, and accidents or have not received proper maintenance.
  • All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that has any sustained damages.
  • If the vehicle has been used and fueled, a return will not be accepted. The return policy will be voided. You may only return your vehicle for repairs.
  • If you have received your vehicle for more than 7 days and have used it, you will not be eligible to return it for refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at our cost.
  • In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
  • Due to health and personal hygiene concerns, all clothing and helmets are non-refundable.
  • Order may be cancelled only if we are unable to fulfill and ship your order within 5 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 6% cancellation fee.
How Do I Track My Order?

About 1-5 business days, we will update tracking information on the order details and also send your email tracking.